Terms and Conditions for 2025

By booking and staying with us, you have agreed to our Terms & Conditions and Campsite Rules set out below. A copy of these can be found on our website or given upon request.

• Fire pits are used entirely at the customer’s and their group’s own risk. Chiltern Retreat is not liable for any accidents caused by firepits or their use. Fires must be supervised at all times by a responsible adult. Please ensure all fires are extinguished before leaving unattended and all of your group are aware of where firepits are situated and what they look like in case they are still hot even when not lit. Fires are restricted to the designated areas and firepits provided – NO LARGE BONFIRES ALLOWED! Do not add anything to the fire burning other than the logs that Chiltern Retreat provide.

• Chiltern Retreat reserves the right to implement a firepit ban in extremely dry or hot weather conditions for the safety of guests and to prevent wildfires from starting. In exceptional circumstances the fire department leave the ban in place even after it has rained due to the grass and surrounding crops being tinder dry and very flammable. These bans, when implemented, are not a decision we take lightly as we understand one of the main reasons people come camping is to sit around the fire having fun so we really apologise for any disappoint it may cause but everyone’s safety is of paramount importance to us and comes first. Please do not get angry or verbally abusive to our team in the event of these bans taking place as it is out of their hands when a decision is made by local authority and our staff work really hard to ensure all your camping needs are met as best they can.

• Please ensure all guests in your booking are familiar with the location of their nearest fire extinguishers and sand buckets. Fire Extinguishers and sand buckets are provided for use in the event of an emergency. Anyone found tampering or misusing them shall be putting others at risk and will be removed from site immediately. Any damage caused or replacements needed will be invoiced for.

• Children must be supervised at all times. NO EXCEPTIONS.

• All group members must keep noise levels to a low level during their stay to ensure the peace and quiet is respected within our rural area and for our neighbouring residents.

• Between 10pm and 8am please take extra care to ensure noise levels are low and inaudible to other neighbouring campers so everyone can enjoy peace and quiet whilst camping.

• We allow dogs on site on the basis that we trust your judgement that they are friendly and well behaved around people/other dogs that will be on site. Please keep dogs on a lead in communal areas and under close supervision at all times. It is not acceptable to allow your dog to roam freely. Any dogs that cause issues on site will be required to leave the premises.

• ALL dog foul must be picked up and put in the bin.

• No illegal drugs are permitted on site. Their use or possession will not be tolerated and anyone found with them will be removed immediately and the police will be informed.

• We acknowledge if camping in the Park Field Site that there is a risk of cricket balls hitting guests, vehicles or other property during play on the adjacent cricket pitch. All players will take precautions to prevent this happening but there is still a risk and Chiltern Retreat accepts no liability in the event of this happening.

• Every group should have several people with the emergency telephone contact number saved in the event that they should need to call it: 07738 266923

• Please respect Chiltern Retreats communal facilities and keep them clean & tidy when using.

• Damage to shrubs, trees, buildings and fixtures or any other property associated with Chiltern Retreat must be reported to a member of the Chiltern Retreat team immediately and the people responsible for any damage caused may incur charges where necessary.

• The driving speed limit on site is 5mph for the safety of all our customers and staff

• Failure to pay means no use of site. Please ensure all payments are made on or before the due date of your booking.

 

                       

 

REFUND/CANCELLATION/POSTPONMENT POLICY:

 

• If you have booked and paid for your reservation and need to cancel, a refund shall be made to you, minus the administration fee, if cancellation occurs up to 14 days prior to arrival. No refunds will be issued if your booking is within 14 days of arrival.

• You can postpone your reservation to another date (providing we have suitable availability) if this is requested up to 14 days before your arrival date. Your booking date cannot be changed if you are due to arrive on site within 14 days or less.

• Please note ALL refund transactions carry a 10% administration fee which will be deducted from your total refund. This covers our payment provider charges and admin time.

• Please note that deposits paid for exclusive field hire are non-refundable.

HAVE A WONDERFUL & SAFE STAY WITH US 😊