Booking Enquiries

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(We have a minimum 2 night stay at weekends & minimum 3 nights stay on bank holidays)

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Additional Information

We only accept small style campervans on site - no large motorhomes or caravans. Please note we have NO electric hook ups

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Our Rates

All offers of areas available are subject to change before a confirmed booking is made. This is due to us not holding pitches until a confirmation of booking has been sent out to you with payment details attached.

Please note we have a minimum 2-night booking policy at weekends and 3-nights on bank holiday weekends. In addition due to the Queen’s Jubilee on the weekend following the 2nd June 2022 we will be requesting a minimum of 4 nights stay over this long bank holiday.

All pitches will include: 

On all pitches we have a minimum charge of £30/tent or campervan/night, which is included within the following rates: 

For Example

A family of 2 adults and 2 children will cost a total of (£12 x 2 & £8 x 2) £40/night.

A tent of “2 adults” or “1 adult & up to 2 children” will cost £30/night as they will be charged at the minimum tent rate.

If you have a single occupant tent within a large group booking then we can reduce the minimum tent charge to £15/night for that person if agreed at booking.

Please note: If you are booking an exclusive field hire then the minimum overall spend must be met each night as stated in your confirmation of booking email. If the numbers in your group equate to a lesser amount the remaining balance to reach the minimum spend amount will still be due. For example if your group total came to £750.00 a night for exclusive use of Lower Court Farm you would owe the remaining £50.00 outstanding to make up the minimum rate for each night you are with us.

Payment and Refund Information

PAYMENT DETAILS:

BACS payments for bookings are accepted from the time your confirmation email is received and will secure your booking.

In your confirmation email there will be a payment details section which confirms how much is owed and will provide you with a booking reference code to use in the payment reference box when paying online. Please ensure you use this booking reference when making payment otherwise we cannot allocate your payment to your booking.

Example of what you booking reference may look like in your confirmation:

“YOUR LEAD BOOKING NAME + DATE YOU ARE STAYING”

Mr and Mrs Smith were arriving on 17th May so the booking reference they would be allocated would look something like this: “SMITH 175”- This is the reference they would input when making a BACS payment online.

OUR BACS DETAILS FOR ONLINE BACS PAYMENT:

HSBC Account Name: THE CONNELL PARTNERSHIP

Sort Code: 40-32-19

Account Number: 21538551

REFUND POLICY:

If you have booked and paid for a pitch, a refund shall be made to you if you cancel up to 14 days prior to your arrival date.

No refunds will be due after this time.

Please note All refund transactions carry a 10% administration fee which will be deducted from your total refund payment.

Please note that deposits paid for exclusive field hire are non refundable.

COVID (Coronavirus) Policy for Chiltern Retreat Rural Camping

We are very pleased to be able to provide you with an option to enjoy some fresh air in the great outdoors and a place for relaxation and fun at such an unprecedented time. We are closely monitoring the daily changing Government guidelines and following their instructions and feel the measures we are putting in place should enable your camping trip to be as safe as possible.

We want to keep you informed of the steps we are taking and what we are asking our customers to consider when they visit us, following the outbreak of COVID (Coronavirus). It is essential that all those coming to camp on our site have read and understand this policy.

The safety and well-being of both our customers and our team is our number one priority so if you need anything clarifying please ask.

Based on the latest Public Health England guidelines we have put enhanced health and hygiene measures in place to help ensure our customers have a safe and enjoyable visit whilst our team’s safety is also cared for. These measures include:

  • Ensuring all Chiltern Retreat team members wash their hands at regular intervals when on site.
  • All group bookings must meet the current government guidelines on the number of people within it and whom it should include. Please see the link below for up-to-date guidelines: https://www.gov.uk/coronavirus
  • Frequent sanitising and disinfecting of all items you may have regular contact with in our facilities including toilets, sinks, showers, door handles, taps and other communal facilities surfaces. In the event the guidance changes on shared facilities we may need to impose restrictions on usage at peak times to help maintain social distancing – we apologise if further restrictions do need to be imposed during your stay but we have to ensure safety comes first but will try and keep any waiting times/inconveniences to a minimum.
  • We shall ensure everyone upon check-in is aware of any social distancing rules and position ample signs around communal areas to ensure everyone is aware of possible restrictions.  All pitching areas are spaced apart, so social distancing between other bookings can be maintained.
  • Keeping a close eye on all our team members to ensure they are fit and healthy and taking appropriate action if they show symptoms, in line with Government guidelines, when required to do so.
  • In return, we kindly ask all our customers:
  • If you have tested positive for Covid, we politely ask that you cancel your booking in order to ensure the well being of our guests & staff.
  • If you do need to cough or sneeze, ALWAYS use a tissue where possible or into your elbow if you haven’t got a tissue to hand. Discard the tissue safely and wash your hands thoroughly for a minimum of 20 seconds.
  • Understand that we will always extend a warm welcome, but for the time being this welcome won’t be accompanied by a handshake or any other physical contact, we will be keeping our distance for your safety and our team.
  • We ask that you bring your own hand sanitisers and products to maintain your own hygiene levels.
  • Wash and sanitise yours and your children’s hands thoroughly for a minimum of 20 seconds, and as often as possible.
  • Do not remove any of Chiltern retreat’s portable hand gels, tissue boxes, loo roll, soap, or other toiletry/hygiene products from the facilities block that we have provided for all customers use – these are provided so EVERYONE can maintain good hygiene whilst in communal areas. Anyone caught taking any of these items away from the facilities block for their own personal use will be asked to leave the site with no refund issued as they are posing a serious risk to themselves and others by preventing others from being able to maintain good hygiene standards.

This is not an easy time for anyone, and we will continue to respond to the Government guidelines and take the required action and keep you updated if anything changes.

In the event of us needing to restrict or change what facilities are usually on offer we shall endeavour to let you know as soon as possible; We ask for your patience and understanding if things are different to when you originally booked, as safety is now our priority and we may have to restrict access to certain facilities in order to help maintain social distancing.

If there is anything else you would like us to clarify then please just ask one of our team. We will always aim to accommodate requests where we can and warmly welcome feedback to help us improve.

Thank you for your on-going custom and we look forward to welcoming you to Chiltern Retreat :

PAYMENT DETAILS:

BACS payments for bookings are accepted from the time your confirmation email is received and will secure your booking.

In your confirmation email there will be a payment details section which confirms how much is owed and will provide you with a booking reference code to use in the payment reference box when paying online. Please ensure you use this booking reference when making payment otherwise we cannot allocate your payment to your booking.

Example of what you booking reference may look like in your confirmation:

“YOUR LEAD BOOKING NAME + DATE YOU ARE STAYING”

Mr and Mrs Smith were arriving on 17th May so the booking reference they would be allocated would look something like this: “SMITH 175”- This is the reference they would input when making a BACS payment online.

OUR BACS DETAILS FOR ONLINE BACS PAYMENT:

HSBC Account Name: THE CONNELL PARTNERSHIP

Sort Code: 40-32-19

Account Number: 21538551

REFUND POLICY:

If you have booked and paid for a pitch, a refund shall be made to you if you cancel up to 14 days prior to your arrival date.

No refunds will be due after this time.

Please note All refund transactions carry a 10% administration fee which will be deducted from your total refund payment.

Please note that deposits paid for exclusive field hire are non refundable.

Chiltern Retreat Rural Camping General Data Protection & Privacy Policy:

This policy sets out how we will process and use any personal Information that you provide to us, or that we may collect as a result of visiting and enquiring through our website or email address bookings@chilternretreat.co.uk.

Please read the following information to understand our practices with regards to your personal data and how we will treat it.

For the purposes of the Data Protection Act 2018, the identity of our data controller shall be available upon enquiry by email to bookings@chilternretreat.co.uk

Any changes to the policy will be made to this page.

Your continued use of the website and emailing bookings@chilternretreat.co.uk will constitute your agreement to the changed terms and how that affects information we may collect from you.                                           

We may collect and process the following data (“Personal Information”) about you:

(a) Any information that you provide by filling in forms on our site, including name and contact details, card/bank details and special requirements. This includes information provided at the time of booking, registering to use our site, applying for a job, posting material, requesting further services or subscribing to any service offered by us on the site. We may also request further information should you report a problem with our site; 

(b) We may keep a record of any correspondence should you contact us;

(c) Details of the resources you access and of your visits to our site;

(d) Details of transactions you may carry out through our site and of the completion of your orders.

IP addresses and cookies

We may collect information about your computer; this is statistical data concerning your browsing actions enabling us to tailor the site to match your interests and preferences. This does not identify you individually. This information includes your IP address where available, operating system and browser type for system administration and to report collective information to our advertisers.

We may also collect information about your general internet usage using cookie files stored on the hard drive of all computers. The cookies contain valuable information that is transferred to your computer’s hard drive. In collecting this information we are able to improve our site and deliver a better and more personalised service.

You can refuse to accept cookies but note that in doing this you may be unable to access certain parts of our site. You can do this by activating the setting on your browser which allows you to refuse the setting.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the website. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for www.chilternretreat.co.uk and providing other services relating to website activity and Internet usage. This includes reporting on aggregate demographics and interest data based on use of third-party websites and tracking user activity across device usage, for example if users have Google or Chiltern Retreat accounts.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you have a Google Account, you can turn off personalized ads or amend the data used to personalize ads.

For more information on how to limit data used for interest-based advertising, visit YourAdChoices and Your Online Choices. You can also opt out of certain advertisers at the NAI website.

Where we store your personal data

Any data that we collect from you may be stored at, and transferred to, a destination outside the European Economic Area (EEA). This data may also be processed by staff who operate outside the EEA working for us or one of our suppliers.  In submitting your personal data, you agree to such a transfer and the storing and processing of this data.  To ensure that your data is treated securely and in accordance with this privacy policy we will endeavour to take all reasonable necessary steps in protecting your privacy.

We will do our best to protect your personal data, unfortunately, the transmission of information over the internet is not entirely secure and we cannot guarantee the security of data transmitted to our sites.  Any transmission of data is at your own risk.

bookings@chilternretreat.co.uk regards the databases of site visitors’ information (which may include your Personal Information) as a valuable asset. Should bookings@chilternretreat.co.uk  sell or transfer any of bookings@chilternretreat.co.uk business assets this may include the sale or transfer of such databases of information to third parties. Such a transfer or sale may mean that your Personal Information is transferred to countries outside the EEA. In using the Website and accepting the Terms you consent to such use of your Personal Information.

Legal basis for processing personal data consent: consent forms will store the user’s agreement to processing their personal data

Contract: to fulfil our agreements, including but not limited to making holiday bookings, with customers, partners and suppliers, we need to disclose personal data

Legitimate interest: subject to overriding privacy interests of the subject, if there is a shared interest between the subject and bookings@chilternretreat.co.uk we may use personal data in our sales and marketing retention;

We may retain your personal data for a reasonable period of time after your last contact or visit with us. This is to enable us to provide our booking service, to resolve problems that may arise in connection with our services, including disputes and litigation, to answer your questions. Data is securely deleted when no longer needed.

We may use the information held about you in the following ways:

(a) To notify you of any changes to our service;

(b) For incorporation in files of existing personal data of bookings@chilternretreat.co.uk and to the treatment of such for the purpose of management, administrations, mediation and contracting of the services offered by bookings@chilternretreat.co.uk

(c) For the management of bookings, incidences, statistics, commercial publicity and other promotions by means of electronic mail, SMS, MMS or any other similar means, and the subscription to news bulletins;

(d) To ensure that the content of our site is presented in the most effective manner for you and your computer;

(e) To allow you to participate in interactive features of our service, should you choose to do so;

(f) In allowing ourselves to carry out any obligations concerning any contracts entered into between you and us;

(g) Process your online job application;

(h) To assist us with crime and fraud prevention such as identity checking;

(i) Where you have consented to be contacted, to provide you with the information, products and services requested from us or in the event that we feel will be of interest to you. We may also permit selected third parties to provide information on goods and services that may be of interest to you.  If you do not want your data used in this way or passed onto third parties for marketing purposes please tick the relevant box on the form in which we collect your data. You have the right to revoke such consent by being in touch with bookings@chilternretreat.co.uk, and bookings@chilternretreat.co.uk will stop transmitting your information.

Disclosure of your information

We may disclose your personal information to third parties:

(a) To relevant suppliers of your travel arrangements that are campsite providers or affiliates;

(b) To organisations contracted by bookings@chilternretreat.co.uk to manage aspects of the Website;

(c) To security, credit checking or fraud prevention agencies;

(d) To any relevant public authorities or law enforcement agencies;

(e) To agencies to check candidates for jobs;

(f) To the prospective buyer or seller of any business or assets in the event that we sell or buy;

(g) If we are under a duty to comply with any legal obligation to disclose or share your personal data, to protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site.  For the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations. 

Third-party websites

From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates.  If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data. We cannot accept any responsibility or liability for these policies.

Changes to our privacy policy

Please check this page regularly for changes made to our privacy policy.

Access to information

Under data protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information please contact bookings@chilternretreat.co.uk

You also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • prevent processing for the purpose of direct marketing
  • object to decisions being taken by automated means
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • a right to seek redress, either through the ICO, or through the courts

If you have a concern or complaint about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.

Thank you for taking the time to read our privacy policy. Our privacy policy is based on a privacy policy provided by Privacy Policy Template who provides a range of free website documents. Promoting responsible website publishing.

PLEASE NOTE:

We are unable to provide electric hook-ups.

We are a working farm so are not in the office everyday. Please expect a couple of days delay before a response is received to your enquiry – thanks for your patience 🙂