Terms and Conditions for 2026
By booking and staying with us, you have agreed to our Terms & Conditions and Campsite Rules set out below. A copy of these can be found on our website or given upon request.
- Fire pits are used entirely at the customer’s and their group’s own risk. Chiltern Retreat is not liable for any accidents caused by firepits or their use. Fires must be supervised at all times by a responsible adult. Please ensure all fires are extinguished before leaving unattended and all of your group are aware of where firepits are situated and what they look like in case they are still hot even when not lit. Fires are restricted to the designated areas and firepits provided – NO LARGE BONFIRES ALLOWED! Do not add anything to the fire burning other than the logs that Chiltern Retreat provide.
- Chiltern Retreat reserves the right to implement a firepit ban in extremely dry or hot weather conditions for the safety of guests and to prevent wildfires from starting. In exceptional circumstances the fire department leave the ban in place even after it has rained due to the grass and surrounding crops being tinder dry and very flammable. These bans, when implemented, are not a decision we take lightly as we understand one of the main reasons people come camping is to sit around the fire having fun so we apologise for any disappointment it may cause, but everyone’s safety is of paramount importance to us and that must comes first. Please do not get angry or verbally abusive to our team in the event of these bans taking place as it is out of their hands when a decision is made by local authorities and our staff work really hard to ensure all your camping needs are met as best they can.
- Please ensure all guests in your booking are familiar with the location of their nearest fire extinguishers and sand buckets. Fire Extinguishers and sand buckets are provided for use in the event of an emergency. Anyone found tampering or misusing them shall be putting others at risk and will be removed from the campsite immediately. Any damage caused or replacements needed will be invoiced for.
- Children must be supervised at all times. NO EXCEPTIONS.
- All group members must keep noise levels to a low level during their stay to ensure the peace and quiet is respected within our rural area and for our neighbouring residents.
- Between 10pm and 8am please take extra care to ensure noise levels are low and inaudible to other neighbouring campers so everyone can enjoy peace and quiet whilst camping.
- If any campers have to be repeatedly asked to keep noise levels down, they will be asked to leave the campsite with immediate effect.
- We allow dogs on site on the basis that we trust your judgement that they are friendly and well behaved around people/other dogs/cats that will be on site. Please keep dogs on a lead at all times. It is not acceptable to allow your dog to roam freely. Any dogs that cause issues on site will be required to leave the premises with immediate effect.
- Please DO NOT bring your dog to the campsite if it is in season as we have several entire male working dogs on the farm.
- ALL dog foul must be picked up and put in the bin.
- No illegal drugs are permitted on site. Their use or possession will not be tolerated and anyone found with them will be removed immediately and the police will be informed.
- We acknowledge if camping in the Park Field Site that there is a risk of cricket balls hitting guests, vehicles or other property during play on the adjacent cricket pitch. All players will take precautions to prevent this happening but there is still a risk and Chiltern Retreat accepts no liability in the event of this happening.
- Every group should have several people with the campsite telephone number saved in the event that they should need to call it: 07738 266923
- Please respect Chiltern Retreats communal facilities and keep them clean & tidy when using.
- Damage to shrubs, trees, buildings and fixtures or any other property associated with Chiltern Retreat must be reported to a member of the Chiltern Retreat team immediately and the people responsible for any damage caused may incur charges where necessary.
- The driving speed limit on site is 5mph for the safety of all our customers and staff
- Drunken, abusive or inappropriate behaviour will not be tolerated
- Essential farm machinery may be audible on the campsite at peak harvest times.
- Failure to pay means no use of the site. Please ensure all payments are made on or before the due date of your booking.
REFUND/CANCELLATION/POSTPONMENT POLICY:
- If you have booked and paid for your reservation and need to cancel, a refund shall be made to you, minus the administration fee, if cancellation occurs up to 14 days prior to arrival. No refunds will be issued if your booking is within 14 days of arrival.
- You can postpone your reservation to another date (providing we have suitable availability) if this is requested up to 14 days before your arrival date. Your booking date cannot be changed if you are due to arrive on site within 14 days or less.
- Please note ALL refund transactions carry a 10% administration fee which will be deducted from your total refund. This covers our payment provider charges and admin time.
- Please note that deposits paid for exclusive field hire are non-refundable.
HAVE A WONDERFUL & SAFE STAY WITH US 😊Ess
No, we do not have any camping equipment or tents for rental or sale on-site.
However, we do highly recommend a local business that is run by a lovely chap called Barrie Lynch. He can supply and erect bell tents or marquees and deliver other camping equipment directly to your chosen pitch before your arrival. You can visit his website here: http://www.rentbelltents.com
We have a number of local pubs in close proximity to the campsite.
Please visit our Plan Your Stay page for local recommendations.
Alternatively Niki, our campsite manager can offer further information when you arrive.
We ask that you extend the respect and courtesy that you provide us with during your stay, to all our local village pubs when you visit them. Please ensure children and dogs are under control and strict supervision at all times. We have had a few complaints made to us about large groups failing to follow these rules and would like to forewarn our customers ahead of their visit that they will be asked to leave the pub in the event of this happening.
No, we do not provide any electric hook ups on-site.
In the facilities blocks in the Woodland, Broadfield and at Lower Court Farm there are power points for charging phones and laptops etc. Unfortunately, The Park field has no electricity available. Please check your confirmation to see where you are booked in so you come prepared if you require some form of power.
There are no cooking facilities available. You are welcome to bring any small gas stoves or barbecues with you (empty gas canisters must be taken home after your stay with us).
Some campers bring their own grate to place over our fire pits, which you are welcome to do. The fire pits are approximately 2ft wide and are circular.
There are a few barbeques and grates that have been left by previous guests, however we are unable to guarantee this as it is on a first come first served basis and we are unable to reserve these items.
We provide communal fridges and freezers in the facilities blocks in the Woodland, Broadfield meadow and at Lower Court Farm. Unfortunately, The Parkfield has no refrigeration facilities available. Please check your confirmation to see where you are booked in so you come prepared with cool boxes etc if needed.
The above are all shared on a first come first serve basis so we request only your essentials are put in the fridge and the remainder in your own cool boxes etc so everyone can enjoy the use of them.
Yes, you may arrange for either a supermarket delivery or a takeaway to be delivered to the campsite. We request that the person who arranges the delivery makes it clear to the food outlet which area of the site they are camping on (please refer to your confirmation email) to ensure drivers come to the right place. Please ensure you are there to meet the driver to collect your delivery, and ensure it is made very clear that you are on the campsite, so they do not try and deliver to neighbouring residents in the area.
Alternatively, if you fancy a takeaway on-site, you are welcome to use our local Indian restaurant Coco Masala in Lane End Village. They can deliver a variety of items and have an extensive menu. Here is the website for the menu: Coco Masala.
Also, we recommend a lovely chap called Barrie Lynch from Marlow Party Planners, who comes to the site regularly to cater for group bookings. He does pizzas, hog roasts, barbeques, salads & paellas. His website is MARLOW PARTY PLANNERS – HOME PAGE and his number is: 07767 347050
We welcome large group bookings and are happy to host a range of groups from DofE, school bookings or large friends and families having a reunion. Please let us know in your enquiry if you are a large group so that we can adequately accommodate you and place you on a suitable pitch.
We have strict noise restrictions in place from 10pm until 8am, this may be something to consider if you are looking to book. If any campers are asked repeatedly to reduce their noise levels, they may be asked to leave the campsite. You are more than welcome to stay up around the fire pit but we ask that noise is reduced to quiet talking, so as to ensure everyone enjoys their stay with us.
We do offer exclusive field hire for very large bookings and this may be a good option if it is more of a party booking that inevitably creates a nosier atmosphere.
We are happy to accept one-night bookings from Sunday though to Thursday.
We have a minimum 2-night booking policy at weekends and a 3-night booking policy over bank holiday weekends.
Please note you are welcome to stay for one night over a weekend if you wish, but you would still need to pay and book for the minimum 2/3 nights and we ask that you let us know which night(s) you will be on site for our safety recall sheets.
No, there is no WiFi on the campsite.
The nearest place to find WiFi would be in the cafe or pub in Frieth and Lane End Village or in numerous places in Marlow.
Inevitably, it can be a bit hit-and-miss as we are in a rural location. All networks do get some signal, but strength varies depending on which network you use and your exact location. We can’t provide an accurate answer on that one!! Sorry.
Yes, each booking/group will be provided with a round fire pit which is approximately 2ft wide and we supply all some complimentary logs.
During hot, dry heatwaves, there will be restrictions in place that we will have to implement in line with local fire safety guidelines.
Group bookings in the fields will be provided with one communal firepit rather than multiple pits – we do this for safety reasons and to minimise damage to the field with burn marks. Please feel free to bring a grate to use to cook over these, we do not provide grills or grates for these on-site.
We supply a complimentary amount of logs every evening that you are on site (approximately 2-3 hours of burning time).
Yes, this is no problem at all. If you let us know before or at the time of your ‘log delivery’ we can bring you some more. There will be an additional cost of either £10 / £15 / £20 (or any other specified amount) depending on the amount that you order.
We do not do extra deliveries after 6pm Monday – Saturday and the latest is 5pm on Sundays so please ensure you order enough if you wish to burn for a longer period of time.
There is a small ‘honesty shop’ in the facilities hut where we sell bags of ice and boxes of firelighters.
Yes, there is hot water 24/7.
Yes, you can either park directly on your pitch or very close by, depending on which area of the campsite you are on.
All parking is free of charge, but all vehicles are parked entirely at the guest’s own risk. We do not accept liability for any loss or damage to any vehicle or property.
Yes, we welcome well-behaved dogs! Please bear in mind we are a working farm so we do insist on dogs being on a lead or under close control at all times. This is to ensure their safety and that of the livestock living on the farm.
We reserve the right to ask guests to remove any animal that is causing distress either to other campers, animals or livestock across the site.
No, access to the main farmyard itself is strictly prohibited due to health and safety. We are currently looking into incorporating visits to the farm in the future once we have the necessary measures in place that are required.
We only accept tents, small campervans and hammocks. No large motorhomes or caravans.
Guests may check in from 12.00pm onwards – we can check you in earlier by prior arrangement if requested and the pitch has been vacated from the night before.
Latest check in is 7.00pm Monday – Saturday and 6pm on Sundays.
We do ask that you let us know via text or phone call, when you are approximately 15 minutes away. This is so that a member of the Chiltern Retreat team can meet you at the check in area, and give you a brief tour of our facilities and then show you to your pitch. Once the first arrival of a group booking is checked in we are happy for the rest of the group to head straight to the pitch without needing to wait to meet us.
We ask that all guests have vacated their pitch by 11.00am.
Please leave your pitch litter free!
In the event of a minor injury, you should call the campsite mobile phone on 07738 266923. A member of the onsite staff will be with you as soon as possible. If any member of your group were to sustain a greater injury, then ring 999 for an ambulance or your nearest emergency departments are listed below.
The campsite management and first aiders can be contacted via phone at:
07738266923 / 07833917822
Local Doctor: High Wycombe Hospital, Minor Injury and Illness unit, HP11 2TT. Tel: 01494 526 161
Emergency: Call 999 and state your location according to where you are camping. The what3words locations can be found in your confirmation email.
Nearest A & E Departments:
- Stoke Mandeville, Aylesbury, HP21 8AL. Tel: 01296 315 000
- Royal Berks, Reading, RG1 5AN. Tel: 0118 322 5111
- John Radcliffe, Oxford, OX3 9DU. Tel : 0300 304 7777
- Wexham Park, Slough, SL2 4HL. Tel: 0300 614 5000
If there is a suspected gas leak, damage to pipework or installation or any other gas emergency please call campsite management or you can contact Flogas 24/7 in extreme cases on 03457 200 100
Yes, we accept Duke of Edinburgh (DofE) groups onsite.
Please note we may still be able to accommodate DofE groups whilst the site is closed for the winter. Please send us an enquiry and we can help with your booking request. We do offer a discount to DofE’s.
During the 2024 camping season, Barrie Lynch from Marlow Party Planners had catering on-site for campers in the mornings and evenings. We are planning on providing catering for the 2025 season as well.
We always have someone on-site, but accept no liability for any loss or damage to property or persons on site.
However, for large events and marquees left unattended overnight, we recommend Clint Brench: 07576 811 761 // sercureaset@gmail.com
We strictly adhere to all current Government guidelines.
You can read through our Covid 19 policy on the link below which will explain all our precautionary measures that have been put in place to ensure the safety of our customers and staff: Chiltern Retreat Coronavirus Policy
No, we do not have any camping equipment or tents for rental or sale on-site.
However, we do highly recommend a local business that is run by a lovely chap called Barrie Lynch. He can supply and erect bell tents or marquees and deliver other camping equipment directly to your chosen pitch before your arrival. You can visit his website here: http://www.rentbelltents.com
We have a number of local pubs in close proximity to the campsite.
Please visit our Plan Your Stay page for local recommendations.
Alternatively Niki, our campsite manager can offer further information when you arrive.
We ask that you extend the respect and courtesy that you provide us with during your stay, to all our local village pubs when you visit them. Please ensure children and dogs are under control and strict supervision at all times. We have had a few complaints made to us about large groups failing to follow these rules and would like to forewarn our customers ahead of their visit that they will be asked to leave the pub in the event of this happening.
No, we do not provide any electric hook ups on-site.
In the facilities blocks in the Woodland, Broadfield and at Lower Court Farm there are power points for charging phones and laptops etc. Unfortunately, The Park field has no electricity available. Please check your confirmation to see where you are booked in so you come prepared if you require some form of power.
There are no cooking facilities available. You are welcome to bring any small gas stoves or barbecues with you (empty gas canisters must be taken home after your stay with us).
Some campers bring their own grate to place over our fire pits, which you are welcome to do. The fire pits are approximately 2ft wide and are circular.
There are a few barbeques and grates that have been left by previous guests, however we are unable to guarantee this as it is on a first come first served basis and we are unable to reserve these items.
We provide communal fridges and freezers in the facilities blocks in the Woodland, Broadfield meadow and at Lower Court Farm. Unfortunately, The Parkfield has no refrigeration facilities available. Please check your confirmation to see where you are booked in so you come prepared with cool boxes etc if needed.
The above are all shared on a first come first serve basis so we request only your essentials are put in the fridge and the remainder in your own cool boxes etc so everyone can enjoy the use of them.
Yes, you may arrange for either a supermarket delivery or a takeaway to be delivered to the campsite. We request that the person who arranges the delivery makes it clear to the food outlet which area of the site they are camping on (please refer to your confirmation email) to ensure drivers come to the right place. Please ensure you are there to meet the driver to collect your delivery, and ensure it is made very clear that you are on the campsite, so they do not try and deliver to neighbouring residents in the area.
Alternatively, if you fancy a takeaway on-site, you are welcome to use our local Indian restaurant Coco Masala in Lane End Village. They can deliver a variety of items and have an extensive menu. Here is the website for the menu: Coco Masala.
Also, we recommend a lovely chap called Barrie Lynch from Marlow Party Planners, who comes to the site regularly to cater for group bookings. He does pizzas, hog roasts, barbeques, salads & paellas. His website is MARLOW PARTY PLANNERS – HOME PAGE and his number is: 07767 347050
We welcome large group bookings and are happy to host a range of groups from DofE, school bookings or large friends and families having a reunion. Please let us know in your enquiry if you are a large group so that we can adequately accommodate you and place you on a suitable pitch.
We have strict noise restrictions in place from 10pm until 8am, this may be something to consider if you are looking to book. If any campers are asked repeatedly to reduce their noise levels, they may be asked to leave the campsite. You are more than welcome to stay up around the fire pit but we ask that noise is reduced to quiet talking, so as to ensure everyone enjoys their stay with us.
We do offer exclusive field hire for very large bookings and this may be a good option if it is more of a party booking that inevitably creates a nosier atmosphere.
We are happy to accept one-night bookings from Sunday though to Thursday.
We have a minimum 2-night booking policy at weekends and a 3-night booking policy over bank holiday weekends.
Please note you are welcome to stay for one night over a weekend if you wish, but you would still need to pay and book for the minimum 2/3 nights and we ask that you let us know which night(s) you will be on site for our safety recall sheets.
No, there is no WiFi on the campsite.
The nearest place to find WiFi would be in the cafe or pub in Frieth and Lane End Village or in numerous places in Marlow.
Inevitably, it can be a bit hit-and-miss as we are in a rural location. All networks do get some signal, but strength varies depending on which network you use and your exact location. We can’t provide an accurate answer on that one!! Sorry.
Yes, each booking/group will be provided with a round fire pit which is approximately 2ft wide and we supply all some complimentary logs.
During hot, dry heatwaves, there will be restrictions in place that we will have to implement in line with local fire safety guidelines.
Group bookings in the fields will be provided with one communal firepit rather than multiple pits – we do this for safety reasons and to minimise damage to the field with burn marks. Please feel free to bring a grate to use to cook over these, we do not provide grills or grates for these on-site.
We supply a complimentary amount of logs every evening that you are on site (approximately 2-3 hours of burning time).
Yes, this is no problem at all. If you let us know before or at the time of your ‘log delivery’ we can bring you some more. There will be an additional cost of either £10 / £15 / £20 (or any other specified amount) depending on the amount that you order.
We do not do extra deliveries after 6pm Monday – Saturday and the latest is 5pm on Sundays so please ensure you order enough if you wish to burn for a longer period of time.
There is a small ‘honesty shop’ in the facilities hut where we sell bags of ice and boxes of firelighters.
Yes, there is hot water 24/7.
Yes, you can either park directly on your pitch or very close by, depending on which area of the campsite you are on.
All parking is free of charge, but all vehicles are parked entirely at the guest’s own risk. We do not accept liability for any loss or damage to any vehicle or property.
Yes, we welcome well-behaved dogs! Please bear in mind we are a working farm so we do insist on dogs being on a lead or under close control at all times. This is to ensure their safety and that of the livestock living on the farm.
We reserve the right to ask guests to remove any animal that is causing distress either to other campers, animals or livestock across the site.
No, access to the main farmyard itself is strictly prohibited due to health and safety. We are currently looking into incorporating visits to the farm in the future once we have the necessary measures in place that are required.
We only accept tents, small campervans and hammocks. No large motorhomes or caravans.
Guests may check in from 12.00pm onwards – we can check you in earlier by prior arrangement if requested and the pitch has been vacated from the night before.
Latest check in is 7.00pm Monday – Saturday and 6pm on Sundays.
We do ask that you let us know via text or phone call, when you are approximately 15 minutes away. This is so that a member of the Chiltern Retreat team can meet you at the check in area, and give you a brief tour of our facilities and then show you to your pitch. Once the first arrival of a group booking is checked in we are happy for the rest of the group to head straight to the pitch without needing to wait to meet us.
We ask that all guests have vacated their pitch by 11.00am.
Please leave your pitch litter free!
In the event of a minor injury, you should call the campsite mobile phone on 07738 266923. A member of the onsite staff will be with you as soon as possible. If any member of your group were to sustain a greater injury, then ring 999 for an ambulance or your nearest emergency departments are listed below.
The campsite management and first aiders can be contacted via phone at:
07738266923 / 07833917822
Local Doctor: High Wycombe Hospital, Minor Injury and Illness unit, HP11 2TT. Tel: 01494 526 161
Emergency: Call 999 and state your location according to where you are camping. The what3words locations can be found in your confirmation email.
Nearest A & E Departments:
- Stoke Mandeville, Aylesbury, HP21 8AL. Tel: 01296 315 000
- Royal Berks, Reading, RG1 5AN. Tel: 0118 322 5111
- John Radcliffe, Oxford, OX3 9DU. Tel : 0300 304 7777
- Wexham Park, Slough, SL2 4HL. Tel: 0300 614 5000
If there is a suspected gas leak, damage to pipework or installation or any other gas emergency please call campsite management or you can contact Flogas 24/7 in extreme cases on 03457 200 100
Yes, we accept Duke of Edinburgh (DofE) groups onsite.
Please note we may still be able to accommodate DofE groups whilst the site is closed for the winter. Please send us an enquiry and we can help with your booking request. We do offer a discount to DofE’s.
During the 2024 camping season, Barrie Lynch from Marlow Party Planners had catering on-site for campers in the mornings and evenings. We are planning on providing catering for the 2025 season as well.
We always have someone on-site, but accept no liability for any loss or damage to property or persons on site.
However, for large events and marquees left unattended overnight, we recommend Clint Brench: 07576 811 761 // sercureaset@gmail.com
We strictly adhere to all current Government guidelines.
You can read through our Covid 19 policy on the link below which will explain all our precautionary measures that have been put in place to ensure the safety of our customers and staff: Chiltern Retreat Coronavirus Policy