Frequently Asked Questions
We try and answer your questions
We strictly adhere to all current Government guidelines.
You can read through our Covid 19 policy on the link below which will explain all our precautionary measures that have been put in place to ensure the safety of our customers and staff: Chiltern Retreat Coronavirus Policy
No, we do not have any camping equipment or tents for rental or sale on-site.
However, we do highly recommend a local business that is run by a lovely chap called Barrie Lynch. He can supply and erect bell tents or marquees and deliver other camping equipment directly to your chosen pitch before your arrival. You can visit his website here: http://www.rentbelltents.com
**(In addition, Barry does outdoor catering and is a great option for a group booking wanting a night off from cooking!! Details of this are also on his website)
No, we do not provide any electric hook ups on-site.
In the facilities blocks in the Woodland, Broadfield and at Lower Court Farm there are power points for charging phones and laptops etc. Unfortunately, The Park field has no electricity available. Please check your confirmation to see where you are booked in so you come prepared if you require some form of power.
There are no cooking facilities available. You are welcome to bring any small gas stoves or barbecues with you (empty gas canisters must be taken home after your stay with us).
Some campers bring their own grate to place over our fire pits, which you are welcome to do. The fire pits are approximately 2ft wide and are circular.
There are a few barbeques and grates that have been left by previous guests, however we are unable to guarantee this as it is on a first come first served basis and we are unable to reserve these items.
We do provide communal fridges and freezer in the facilities blocks in the Woodland, Broadfield and at Lower Court Farm. Unfortunately, The Park field has no refrigeration facilities available. Please check your confirmation to see where you are booked in so you come prepared with cool boxes etc if needed.
The above are all shared on a first come first serve basis so we request only your essentials are put in the fridge and the remainder in your own cool boxes etc so everyone can enjoy the use of them.
Yes, you may arrange for either a supermarket delivery or takeaway to be delivered to the campsite. We request the person that has made the delivery order makes it clear to the food outlet which area of the campsite they are camping on (Please refer to your confirmation email) as we have several sites and drivers can end up at the wrong place! Please ensure you are there to meet the driver to collect your delivery and also ensure it is made very clear that you are on the campsite, so they do not try and deliver to neighbouring residents in the area.
Alternatively if you fancy a takeaway on site we are using the local Italian restaurant called Zafferano 68 in Lane End Village. They will deliver a variety of items as well as their fabulous pizzas. They have an extensive menu so please get in touch with them to arrange. Here is the website for the menu: Zafferano 68. I highly recommend them and Lorenzo the owner is lovely so please say Bella from the Farm put you in touch!
Also we recommend a lovely chap called Barrie Lynch from Marlow Party Planners, who comes to site regularly to cater for group bookings. He does pizzas, hog roasts, barbeques, salads & paellas. His website is MARLOW PARTY PLANNERS – HOME PAGE and his number is: 07767 34705
We are happy to accept one-night bookings from Sunday though to Thursday.
We have a minimum 2 nights booking policy at weekends and 3 nights booking policy over bank holiday weekends.
Please note if you wish to only stay one night over a weekend this is fine but you would need to pay and book for the minimum two/three nights and we just ask that you let us know which night(s) you will be joining us.
No, there is no Wifi on the campsite.
The nearest place to find Wifi would be in the cafe or pub in Frieth and Lane End Village or in numerous places in Marlow.
Inevitably it is a bit hit and miss as we are in a rural location. All networks do get some signal but strength varies depending on which network you use and your exact location. We can’t provide an accurate answer on that one!! Sorry.
Yes, each booking/group will be provided with a round fire pit which is approximately 2ft wide and all come with some complimentary logs.
During hot dry heatwaves we do ask that fires are not lit during the hours of 10am and 6pm to help reduce the risk of fire spreading – Please see our Fire Risk Assessment.
Group bookings in the fields will be provided with one communal firepit rather than multiple pits – we do this for safety reasons and to minimise damage to the field with burn marks. Please feel free to bring a grate to use to cook over these, we do not provide grills or grates for these on site.
We supply a complimentary amount of logs every evening that you are on site (approximately 2-3 hours of burning time).
Yes, this is no problem at all. If you let us know before or at the time of your ‘log delivery’ we can bring you some more. There will be an additional cost of either £10 / £15 / £20 (or any other specified amount) depending on the amount that you order.
We do not do extra deliveries after 6pm Monday – Saturday and the latest is 5pm on Sundays so please ensure you order enough if you wish to burn for a longer period of time.
There is a small ‘honesty shop’ in the facilities hut where we sell bags of ice and boxes of firelighters.
Yes, there is hot water 24/7. In the park field the washing up facilities are cold currently until we upgrade this, the showers are always hot though.
Yes, you can either park directly on your pitch or very close by (depending on which area of the campsite you are on)
(All parking is free of charge, but all vehicles are parked entirely at guest’s own risk.
We do not accept liability for any loss or damage to any vehicle or property)
Yes, we welcome well-behaved dogs! Please bare in mind we are a working farm so we do insist on dogs being on a lead or under close control at all times. This is to ensure their safety and that of the livestock living on the farm.
We reserve the right to ask guests to remove any animal that is causing distress either to other campers, animals or livestock across the site.
No, access to the main farmyard itself is strictly prohibited due to health and safety. We are currently looking into incorporating visits to the farm in the future once we have the necessary measures in place that are required.
We only accept tents, small campervans and hammocks. No large motorhomes or caravans.
Guests may check in from 12.00pm onwards – we can check you in earlier by prior arrangement if requested and the pitch has been vacated from the night before.
Latest check in is 7.00pm Monday – Saturday and 6pm on Sundays.
We do ask that you let us know via text or phone call, when you are approximately 15 minutes away. This is so that a member of the Chiltern Retreat team can meet you at the check in area, and give you a brief tour of our facilities and then show you to your pitch. Once the first arrival of a group booking is checked in we are happy for the rest of the group to head straight to the pitch without needing to wait to meet us.
We ask that all guests have vacated their pitch by 11.00am.
( Please leave your pitch litter free ! )
All members of The Chiltern Retreat team are certified first aiders. In the event of a minor injury, you should call the campsite mobile phone on 07738 266923. A member of the onsite staff will be with you as soon as possible. If any member of your group were to sustain a greater injury, then ring 999 for an ambulance or your nearest emergency departments are listed in each communal area and are listed on our Fire Risk Assessment.
Yes, we accept D of E groups onsite. Please note we may still be able to accommodate D of E Groups whilst the site is closed for the winter. Please send us an enquiry and we can help with your booking request. We do offer a discount to D of E’s.
We do not currently offer any food for sale on our sites.
If you fancy a takeaway on site we frequently use the local Italian restaurant called Zafferano 68 in Lane End Village. They will deliver all sorts as well as pizza & pasta , they have an extensive menu so please get in touch with them to arrange either delivery or collection. Here is the website for the menu Zafferano68. I highly recommend them and Lorenzo the owner is lovely so please say Bella from the Farm put you in touch!
Also we recommend a lovely chap called Barrie Lynch from Marlow Party Planners who comes to site regularly to cater for group bookings and does Pizza, BBQs, Salads & Paella. His website is MARLOW PARTY PLANNERS – HOME PAGE and his number is: 07767 347050