Refund Policy and Payment information

PAYMENT DETAILS:

BACS payments for bookings are accepted from the time your confirmation email is received and will secure your booking.

In your confirmation email there will be a payment details section which confirms how much is owed and will provide you with a booking reference code to use in the payment reference box when paying online. Please ensure you use this booking reference when making payment otherwise we cannot allocate your payment to your booking.

Example of what you booking reference may look like in your confirmation:

“YOUR LEAD BOOKING NAME + DATE YOU ARE STAYING”

Mr and Mrs Smith were arriving on 17th May so the booking reference they would be allocated would look something like this: “SMITH 175”- This is the reference they would input when making a BACS payment online.

OUR BACS DETAILS FOR ONLINE BACS PAYMENT:

HSBC Account Name: THE CONNELL PARTNERSHIP

Sort Code: 40-32-19

Account Number: 21538551

REFUND POLICY:

If you have booked and paid for a pitch, a refund shall be made to you if you cancel up to 14 days prior to your arrival date.

Please note All refund transactions carry a 10% administration fee which will be deducted from your total refund payment.

If you need to cancel your booking less than 14 days before your arrival date, due to Covid, then we may consider allowing your booking to be moved to a mutually suitable date as no refund will be given at this short notice. In these circumstances your re-booking date will need to fall within the current camping season as no payments can be carried forward into the following year.

Please note that deposits paid for exclusive field hire are non refundable.