Refund Policy and Payment information

BACS DETAILS FOR ONLINE BACS PAYMENT:

  • HSBC Account Name: THE CONNELL PARTNERSHIP
  • Sort Code: 40-32-19
  • Account Number: 21538551

 

If you are a last-minute booking on the day and we have availability, then we will accept cash on-site as payment for your booking. We do not have any card facilities on site.

REFUND/CANCELLATION/POSTPONMENT POLICY:

  • If you have booked and paid for your reservation and need to cancel, a refund shall be made to you, minus the administration fee, if cancellation occurs up to 14 days prior to arrival. No refunds will be issued if your booking is within 14 days of arrival.
  • You can postpone your reservation to another date (providing we have suitable availability) if this is requested up to 14 days before your arrival date. Your booking date cannot be changed if you are due to arrive on site within 14 days or less.
  • Please note ALL refund transactions carry a 10% administration fee which will be deducted from your total refund. This covers our payment provider charges and admin time.
  • Please note that deposits paid for exclusive field hire are non-refundable.

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